How much could you have accomplished if your focus was “No”? How far could any business leader take a company if their focus was on the negative? What type of service does this inspire their employees to deliver?

Running a Client First company, I’m always on the lookout to see how other companies measure up and if they are Client First.   So, what could the film “Yes Man” starring Jim Carey, The Apollo Moon Missions, and Client First Customer Service possibly have in common with Service of Process, well let me tell you...

Is your Legal Service vendor offshoring your e-Filing or other service they are providing your firm? The real answer might surprise you.

Running a client first company, I’m always on the lookout to see how other companies measure up and if they are Client First.  How many times have you been at a gas station, restaurant, bank, or any other business where you are a customer, ordered or asked for something based on the description you were given.  However, when the order or product showed up it was not at all like what was actually described to you.  Maybe the vendor promised to deliver service or product, but never followed through with the promise or changed the core functionality.  As I go about my daily routine, I encounter way too many of these Client Last moments. Every day, I hear similar stories from the prospects that we are working with to improve their legal services and actually deliver them as promised.

Is your Legal Service vendor protecting your firm’s reputation? Does working with a vendor that has a less than positive reputation impact your firm?  Of course, it does! 

Running a client first company, I’m always on the lookout to see how other companies measure up and if they are Client First.   So, what could Warren Buffett, my Mother, Your Firm’s Reputation, and Service of Process have in common, well let me tell you...

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently”, Warren Buffett

“You are known by the company you keep”, Doris Weaver

Service isn’t about PRICE.  It never has been.  It is about Delivering VALUE.

Running a client first company, I’m always on the lookout to see how other companies measure up.  Do they deliver Value?  Do they offer great customer service and are they Client First?  So, what could an Astronaut, Value, and Process Serving possibly have in common?  Well let me tell you.....

Running a client first company, I’m always on the lookout to see how other companies measure up and if they are Client First.   So, what could destroyed luggage and lost pre-trial summons possibly have in common, well let me tell you...