Running a Client First company, I’m always on the lookout to see how other companies measure up and if they are Client First. So, what could almost 11960 days and Client First Customer Service possibly have in common with Service of Process, well let me tell you...
There have been several projects in human history that have taken some time to come together. The Washington Monument took 40 years, The Great Pyramid, 20 years, the Statue of Liberty, 9 years, Eiffel Tower, 2 years. Each of these was a very complex project and obviously had its own challenges that resulted in a long time to completion. 11960 days or 30 years seems like forever, right? If you devoted yourself to one endeavor like launching a national service of process company, most would be at the pinnacle of their career after 25 to 30 years and have their operations finely tuned to deliver the best services and service available. But is this what you are seeing in the market today?
Think about the companies you interface with daily. Are the companies with the longer track record the ones that have better customer service and support? Or are they the ones that have become bloated with multiple layers of management and out of touch with what clients actually need to be successful in today’s landscape? Recently, I’ve been reading a lot on LinkedIn about “Going the extra mile for clients” and “Leadership”. The Washington Monument took 40 years to build, but they had a vision. The construction crew didn’t get 30 years into the project and decided they were going to change the design. They began with a plan and worked diligently with an end in mind. Posting on LinkedIn that you are “going the extra mile” or that your management team is exhibiting “Leadership” doesn’t automatically make it happen. Client First is a culture. It takes more than a post on LinkedIn to automatically alter your organization after 30 years of operations.
360 Legal was built from day one to be Client First. It’s not something we bolted on later to try and help us retain market share, it’s the foundation of our organization, the pillar of everything we do. From the day I started 360 Legal, Client First Customer Service has been the goal. My vision was, and is, to build a Client First company with a culture that provides a framework to empower our associates to deliver unmatched customer service. We call this framework, The 360 Legal Client Code.
- “We exist for, and because of our clients”.
- “We Honor our Words with Deeds.”
- “We do the right thing, even when it’s hard.”
- “We own our mistakes, we are sorry.”
- “We are ethical in all we do.”
- “We believe in the worth and value of every client, employee, and partner.”
We didn’t wait 30 years to implement Client First, it was built in from the beginning. If you are not getting Client First Customer Service from your Service of Process Vendor or they aren’t treating you Client First, drop me an email, or give us a call. 360 Legal, can show you the difference working with a Client First vendor can make for your firm.
You, your firm, and your staff deserve Better! email me: mike@360legal.net, call us, (888) 360-5345
