How much could you have accomplished if your focus was “No”? How far could any business leader take a company if their focus was on the negative? What type of service does this inspire their employees to deliver?

Running a Client First company, I’m always on the lookout to see how other companies measure up and if they are Client First.   So, what could the film “Yes Man” starring Jim Carey, The Apollo Moon Missions, and Client First Customer Service possibly have in common with Service of Process, well let me tell you...