Is your Legal Service vendor offshoring your e-Filing or other service they are providing your firm? The real answer might surprise you.
Running a client first company, I’m always on the lookout to see how other companies measure up and if they are Client First. How many times have you been at a gas station, restaurant, bank, or any other business where you are a customer, ordered or asked for something based on the description you were given. However, when the order or product showed up it was not at all like what was actually described to you. Maybe the vendor promised to deliver service or product, but never followed through with the promise or changed the core functionality. As I go about my daily routine, I encounter way too many of these Client Last moments. Every day, I hear similar stories from the prospects that we are working with to improve their legal services and actually deliver them as promised.